Patient Portal

This is typically completed during the intake process. If you have not received access to the patient portal and would like access, please contact the Family Care Center clinic where you receive care and they can get this process started for you. Find your clinic phone number here. 

When you are set up with access to the patient portal, you will receive an email from InSync administrator with the login and link to the patient portal. The link is only valid for the next 72 hours. When you first login, the system will prompt you to enter the mobile phone number and date of birth you provided on file. 

*Please note that the date of birth is associated with your system access. If you are accessing the portal as a guardian/representative, the date of birth will be your date of birth, not the date of birth for the patient.

From your dashboard click the link for telemedicine from the appointment section. Watch this video for more information.

Yes, you’ll want to visit our InSync webpage. Google Chrome is the most compatible web browser to use while accessing the patient portal.

To reset your password, you can click on Forgot Password. The system will prompt you to enter identifying information. Once completed, you will receive an email to reset your password.

Patients can view appointments, access telemedicine appointments, fill out and submit patient forms and assessment tools, make payments, access billing information, update patient information, communicate with care teams through secure messages, and request refills on prescriptions.

No, there are no apps currently available for the patient portal.

Assessment Tools are tools that providers utilize to provide appropriate care to patients. Our staff will send Assessments to the patient portal for patients to complete electronically. When an Assessment Tool is sent, the patient will receive an email that there are Assessments to be completed. Once the patient logs into the patient portal, select the Assessment Tools section on the left side. Click on the Assessment Tool name, fill out the Assessment in its entirety, and then click Save & Submit at the bottom left corner of the screen. This will send the completed Assessment Tool back to FCC electronically and saved in the patient’s medical record.

Patient forms are sent to collect demographic information and consents from the patient or their representatives. Our staff will send patient forms to the patient portal for patients to complete electronically. When a patient form is sent, the patient will receive an email that there are patient forms to be completed. Once the patient logs into the patient portal, they will select the Patient Forms/Documents section on the left side. Click on the patient form name, fill out the form in its entirety, and then click Save & Submit at the bottom left corner of the screen. This will send the completed form back to FCC electronically and saved in the patient’s medical record.

Go to Messages on the left side of the screen, then click on Compose.

• Therapy services – Find your therapy provider in the drop down. These messages will go directly to the therapy provider. If you are unable to find your provider, contact your clinic and they will ensure that the provider is added.
• Medication Management Services – Find the option of Medication Refill/Medical Concern – (clinic name you receive services at) in the drop down. You are not able to send a message directly to your provider but these messages will go directly to the clinics Medical Assistant(s).
• TMS services – Find the option of Appointment Scheduling/Questions – (clinic name you receive services at) in the drop down. These messages will go directly to the clinics TMS Technician(s).
• All other questions – Find the option of Appointment Scheduling/Questions – (clinic name you receive services at) in the drop down. These messages will go directly to the clinics front desk staff.
• Medical Records – Find the option of Medical Records Group in the drop down. These messages will go directly to the Medical Records department.

Appointments cannot be directly requested or scheduled in the patient portal at this time. If you would like to schedule an appointment, you can compose a message and select the Appointment Scheduling/Questions – (clinic name you receive services at) in the drop down. These messages will go directly to the clinics front desk staff and will be addressed as soon as possible by staff. Alternately, you can call the Family Care Center clinic you receive services at and schedule over the phone with a representative.

On the Dashboard, click Manage Saved Cards.

• To add a card, click Add New Card. Sign the pop-up and click I agree. Enter Credit Card information (there is no need to enter an Amount) and select Submit. Close the window.
• To remove a card, find the Credit/Debit card and click Remove, then click Yes in the pop-up.

Click on Billing on the left of the screen. Click on My Statement. Patients will only see a statement if there is a balance due to the facility.

Go to the patient portal and click on Messages. When composing or replying to a message, click on the option that says, “Choose Files”. Find and attach the appropriate file. Once the rest of the message is complete, click Send. A staff member will be in contact with you regarding your message.

Medical Records are not currently available on the patient portal. Please contact the medical records department at 888-816-1804, compose a message to the Medical Records Group under Messages in the patient portal, or visit our website and click on Medical Records Department for more information on requesting medical records.

In the patient portal, click Refill Prescription on the left side of the screen. Select your provider’s clinic from the dropdown. A staff member will be in contact with you regarding your medication refill request.